Refund policy
Last updated: August 21, 2026
Thank you for shopping with Ms. Wong's. We stand behind every product we sell. This policy explains how we handle returns, replacements, and refunds for purchases made directly through mswongs.com. Nothing in this policy limits any rights you may have under applicable law.
Food Products
Because food products are consumable goods, we cannot accept food returns or exchanges. All food purchases are final sale unless a product arrives damaged, defective, incorrect, tampered with, or unsafe to consume, or unless it does not arrive.
We cannot provide a refund for a change of mind. Refunds also do not apply when preparation, use, or storage instructions were not followed.
If there is a problem with your food product, email support@mswongs.com within 30 days of delivery. If your order never arrives, see Missing Orders below for how to report it. Do not consume a product that appears tampered with or unsafe.
Please include your order number along with a brief description of the problem. For damaged or defective products, include clear photographs showing the product and shipping packaging. Keep both until we have reviewed your request.
Once the issue is confirmed, we will replace the affected product or issue a refund to your original payment method.
Non-Food Products
Non-food products include kitchen tools, utensils, cooking accessories, apparel, and other non-consumable merchandise sold by Ms. Wong's.
You may request a return within 30 days of delivery. To be eligible, the item must be unused, unwashed, unworn, unaltered, and in its original condition and packaging. All original tags, parts, accessories, and instructions must be included when applicable.
Email support@mswongs.com before sending anything back. If your return is approved, we will provide the address and mailing instructions. The item must be shipped within 14 days of authorization.
Please send your return only to the address provided in your return instructions. Items sent without prior authorization or mailed elsewhere may not be accepted.
For a change-of-mind return, you are responsible for return shipping. We recommend using a trackable shipping service because we cannot refund an item that is lost or damaged on its way back to us. Original shipping charges are not refundable. Expedited shipping upgrades are also not refundable.
If a non-food product arrives damaged, defective, or incorrect, email support@mswongs.com within 30 days of delivery. Include your order number, a brief description of the problem, and clear photographs showing the item and shipping packaging.
Once the issue is confirmed, we will provide a prepaid shipping label to return the item. After we receive the returned item, we will replace it or issue a refund to your original payment method.
Normal wear and tear is not considered a defect. The same applies to misuse, improper care, unauthorized alterations, and accidental damage that occurs after delivery.
Items That Cannot Be Returned
The following items are not eligible for return:
- Food and other consumable products;
- Used, washed, worn, altered, or incomplete non-food products;
- Items missing their original packaging, tags, parts, accessories, or instructions when applicable;
- Items damaged after delivery through misuse, improper care, or accident;
- Gift cards; and
- Products clearly marked final sale before purchase.
Exchanges
We do not offer direct exchanges. If an eligible non-food product is not right for you, request a return. You can then place a new order for the item you want.
Missing Orders
If your order does not arrive, email support@mswongs.com within 30 days after the estimated delivery date. Include your order number and shipping address. You may also include tracking information if available.
We may request additional information while we investigate the shipment. If the order is confirmed lost, we will replace it or issue a refund to your original payment method.
Refund Amounts
An approved refund for a damaged, defective, or incorrect item will include the price paid for the affected item plus applicable taxes.
If an entire order is confirmed lost, damaged, defective, or incorrect, an approved refund will also include the original standard shipping charge. Expedited shipping upgrades are not refundable. Shipping charges associated with unaffected items will also be excluded from the refund.
For an approved change-of-mind return of a non-food product, the refund will include the price paid plus applicable taxes. Original shipping charges are not refundable. Return shipping is also your responsibility.
Refund Timing
We will inspect a returned non-food product after it arrives and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may need extra time to post the refund to your account. If more than 15 business days have passed since we approved your refund and you still do not see it, email support@mswongs.com.
Purchases Made Through Other Sellers or Sales Channels
This policy applies only to purchases made directly through mswongs.com.
If you purchased a Ms. Wong's product somewhere else, please start your return or refund request through the seller or sales channel where you made the purchase. Their return terms may apply.
Do not send these products to Ms. Wong's unless the instructions for your purchase specifically provide an authorized Ms. Wong's return address.
If you believe a Ms. Wong's food product has a safety or quality problem, you may contact us at support@mswongs.com regardless of where it was purchased.
Contact Us
To ask about this policy, report an order problem, or request an eligible non-food product return, email support@mswongs.com.
Please do not mail a return before receiving approval. We will provide the return address and mailing instructions once your request is approved.